Support Articles — ifc400

“Administrator has Blocked You” USB installation error

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The following error message may be generated when attempting to install the MadgeTech USB drivers:

“This app has been blocked for your protection. An administrator has blocked you from running this app. For more information, contact the administrator.”

This issue restricts users from running the default MadgeTech USB installer, even if the user has administrative privileges.  MadgeTech is working on a seamless, permanent solution, but until this can be implemented a temporary workaround has been created that does not require changing UAC. 

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Interface Cables: Selective USB Suspend

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When loggers disappear overnight in the MadgeTech 4 software and are seemingly nowhere to be found, this is a legitimate cause for concern.

For some, reconnecting the interface cable to their Windows computer causes the devices to appear again. If this situation sounds familiar, it may be necessary to adjust the ‘Selective USB Suspend’ setting hidden within Windows.

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