Support Articles

Gmail Account Settings for MadgeTech 4

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Configuring an email account in MadgeTech 4 serves several useful purposes. An outgoing email account can be used by MadgeTech 4 and MadgeTech 4 Secure to send email and text message alerts for alarms and workflows. MadgeTech 4 Secure also requires access to an email account in the creation of new users and to allow users and administrators to reset passwords.

To use a Gmail account to send outgoing emails from MadgeTech 4, the Gmail account must be configured to use Two-Factor Authentication, and an “App Password” must be generated in the Gmail account to be used in the MadgeTech 4 email settings.

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“Specified Cast Not Valid” Error in MadgeTech 4

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A recent Windows 10 update triggered a bug in the MadgeTech 4 software that may cause the program to crash when starting loggers.

This issue has been fixed in recent software versions. For users of the free version of MadgeTech 4, updating to the latest version will resolve this issue. The most recent version of MadgeTech 4 can be downloaded here: https://www.madgetech.com/software/madgetech-4-software/

There is an alternative fix that will allow MadgeTech 4 Secure users to continue using their existing software version without experiencing this crash. Follow these steps to prevent the crash:

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“Administrator has Blocked You” USB installation error

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The following error message may be generated when attempting to install the MadgeTech USB drivers:

“This app has been blocked for your protection. An administrator has blocked you from running this app. For more information, contact the administrator.”

This issue restricts users from running the default MadgeTech USB installer, even if the user has administrative privileges.  MadgeTech is working on a seamless, permanent solution, but until this can be implemented a temporary workaround has been created that does not require changing UAC. 

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