Support Articles

The software says “Unable to find active device” with my new loggers, but my old loggers still work.

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Many of MadgeTech’s newer loggers require newer versions of the MadgeTech software. Please update to the latest version of the software, as this should fix the issue. The latest versions of the software and drivers can be found on our software download page:

Changing or updating the clock on a 2000 series data logger.

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The data logger’s clock synchronizes to the computer’s clock when you Start the device in the software. Simply programming the logger to start sets the clock to the correct time.

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Highlight the logger in the Connected Devices panel, and select the Custom Start option on the Device toolbar.

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Select Start Device from the Device menu.