Support Articles — Windows 7

No FontFamily Error in Windows 7

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A Windows update may cause an error in Windows 7 that looks something like this:No FontFamily element found in FontFamilyCollection that matches current OS or greater:Windows7SP1

The workaround is to uninstall KB4055532 until Microsoft releases a fix for it.   The FontFamily error also appears as KB4055002, so uninstall this also.

To uninstall an update, go to Control Program – Programs – Programs and Features – Installed Updates.  Find the affected updates.  Right-click – Uninstall. 

MadgeTech 4 will not open

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If the software will not open, this may be due to an issue with the specific version of the Microsoft .NET framework on the user’s PC.

When Microsoft released .NET framework 4.5, it had a bug that prevented a lot of software packages—including ours—from running properly.  They have since released 4.5.1, 4.5.2 and other subsequent versions, which work fine with our software. Updating is only required and recommended, if the computer specifically has .NET framework version 4.5.

Go to Control Panel in the Start Menu and select Programs and Features.  Scroll down to the listing for Microsoft .NET Framework and check the full name and the specific version number.  If the installed version is Microsoft .NET Framework 4.5 (actual version in the right-hand column may say 4.5.50709) rather than 4.5.1 or 4.5.2, then that is likely the issue.  Note, the new 4.6.1 and later versions included with Windows 10 should be fine as well.

Microsoft has since patched this version to 4.5.1/4.5.2 as they inadvertently affected many small software companies like us.  .NET 4.5 changed a registry function that doesn’t work with our software or many other packages.

Linked below is the download page from Microsoft for 4.5.2, please download and install this new .NET framework, restart your computer, and then try running the software again.

If this does not solve the problem, please review the article “MadgeTech 4 will not open – DbProviderFactories error”.