Support Articles — unable to find active device

The software says “Unable to find active device” with my new loggers, but my old loggers still work.

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Many of MadgeTech’s newer loggers require newer versions of the MadgeTech software. Please update to the latest version of the software, as this should fix the issue. The latest versions of the software and drivers can be found on our software download page: http://www.madgetech.com/software-download.