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Many of the firmware upgrades available for MadgeTech data loggers are only compatible with newer versions of the MadgeTech software. Please update to the latest version of the software, as this should fix the issue. You can always find the latest versions of the software and drivers on our web site: If the old version you are upgrading from was 2.02.5 or older, you will also need to update to the newest version of the drivers.