Product Upgrade Request Product Upgrade Request What type of device are you submitting?(Required)-- Select your device --PR140PRTemp140RHTemp1000RHTemp1000ExRHTemp1000ISTemp1000ExTemp1000ISQuantityPlease enter a number greater than or equal to 1.Your device is eligible for a firmware upgrade.Enter the device serial number(s) below(Required)Serial Number Add RemoveProducts not sterilized to ensure safe handling will be returned without being repairedThis field is hidden when viewing the formDo you affirm that all device(s) have been properly sterilized to ensure safe handling? I do Are you experiencing any additional problems with your device?(Required) Yes No What additional problems are you experiencing?(Required)-- Please Select --Broken probeLost powerSensor needs to be replacedMoisture engressOut of toleranceUnunsual readings - outside of expected rangeWill not startReturned for credit, item not neededUpdate firmware/software versionReceived incorrect productDelay start did not workUnable to downloadIFC not communicatingDevice exposed to excessive temperatureDamaged enclosureDisplay errorPrevious service not performed as requestedEngrave serial numbersCommunication error with software (Device not found)Rental ReturnHave you contacted Tech Support about this issue?(Required) Yes No If necessary, please provide additional informationIf we are unable to repair your device would you like us to replace it? You will only be charged for the original repair.(Required) Yes No Do you require the same serial number to be used on your new device?(Required) Yes No Do you need As-Found data from your device?(Required) Yes No Do you require custom calibration points? Yes Custom Calibrations are not covered under warranty How many custom calibration points do you require?(Required)Please enter a number greater than or equal to 1.Describe the custom calibration points(Required)Do you need the next calibration date printed on the Calibration Certificate(s)?(Required)-- Please Select --YesNoWhat interval should be used?(Required) 6 months 12 months 18 months 24 months Special NotesDo you require a repair report?(Required) Yes No This field is hidden when viewing the formUse shipping information from my account(Required) Yes No N/A Please make sure you have filled out your shipping address in your account before using this option, otherwise return shipment will be delayed until you provide your shipping address.This field is hidden when viewing the formNameName(Required) First Last CompanyEmail(Required)Phone(Required)Street Address(Required) Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican 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Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country This field is hidden when viewing the formAddressThis field is hidden when viewing the formAddress pulled from account
