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Repair and Warranty Request

  1. The form below must be completed for each type of device you are submitting for repair.

  2. Once all required repair requests have been added to the cart, click "Checkout" in the navigation above to process your order.

  3. Once a repair request has been received, the customer will be contacted with instructions on how to send the devices in for repair.

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What condition should my device be in to be accepted by MadgeTech for repair?
We are happy to service your clean, sanitized data logger. To protect our employees and to prevent cross contamination of returned products, data loggers that arrive without proper cleaning will be returned to the sender no work done.

Why can't I order repairs and other products at the same time?
In order to ensure that you are not charged for shipping on repair requests during the checkout process, you must order repairs separately from any other products you intend to purchase.

How can I access an RMA I created through the old process?
Click here to view or edit an RMA you submitted through the old process. You can also email us at or call us at (603) 456-2011 and we will be happy to assist.

What should I do if I have additional questions about this process?
Email us at or call us at (603) 456-2011 and we will be happy to answer your questions.