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Repair and Warranty Request

  1. Complete the form below to submit a device for repair.

  2. You can submit multiple devices for repair by completing the form once for each device.

  3. Once you have added all required repairs to your cart, click "Checkout" in the navigation above to process your order.

  4. Once we have received your repair request(s), we will contact you to confirm the information we have received and provide instructions on how to send your devices in for repair.

Click here to view step by step video instructions for submitting your repair request.

If you have any additional questions about submitting this request please click here to review additional instructions.

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What condition should my device be in to be accepted by MadgeTech for repair?
We are happy to service your clean, sanitized data logger. To protect our employees and to prevent cross contamination of returned products, data loggers that arrive without proper cleaning will be returned to the sender no work done.

How do I know if my product is under warranty?
- If the device was purchased within the last 15 months, most repairs will be covered under your warranty. In this case you can answer "Yes" to the first question above.
- If the device was purchased more than 15 months ago, repairs are not covered under your warranty. In this case you must answer "No" to the first question above.
Please note: MadgeTech will review the device once received and confirm whether it is under warranty or not. If it is determined that your device is not under warranty, but your submission indicated it was, your repair will be delayed while MadgeTech contacts you to secure payment for the repair.

Why isn't my product listed?
If you don't see your product listed we are no longer offering repairs for that product, please contact our customer service team at (603) 456-2011 to hear about your replacement options.

What am I being charged for?
The cost of repair includes calibration with a certificate, 90 day warranty, repair or replacement of all damaged components, and consumable items (batteries, gaskets, O-rings)

Why can't I purchase repairs and other products at the same time?
In order to ensure that you are not charged for shipping on repair requests during the checkout process, you must order repairs separately from any other products you intend to purchase.

How can I access an RMA I created through the old process?
Click here to view or edit an RMA you submitted through the old process. You can also email us at or call us at (603) 456-2011 and we will be happy assist.

What should I do if I have additional questions about this process?
Email us at or call us at (603) 456-2011 and we will be happy to answer your questions.