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The software says “Unable to find active device” with my new loggers, but my old loggers still work.

Many of MadgeTech's newer loggers require newer versions of the MadgeTech software. Please update to the latest version of the software, as this should fix the issue. You can always find the latest...

Tags: software


Celsius to Fahrenheit - Change Unit Preferences

In MadgeTech 4, there are a few different ways to change Unit Preferences. One method is to change units on a single report. With a graph report open, hover the mouse cursor over the vertical axis dis...

Tags: celsius change temperature fahrenheit


Programming a Data Logger for a Delay Start or Manual Start

When starting a data logger, there may be up to three Start Methods available: Start Now, Delay Start, and Manual Start. These options will appear on the Start Device screen. Start Now will prog...

Tags: delay start manual start readings stop timed stop


Install the MadgeTech Software

To install the latest Software version: 1. Go to 2. Scroll down the page to the MadgeTech Standard Software listing. 3. Click on MadgeTech Standard. 4. When pr...

Tags: software


How do I check to see if I am using the latest software and drivers?

MadgeTech 4: Go to File > Options > About MadgeTech 2: In the MadgeTech data logger software (versions 2.03.6 and above), go to Help > About. The driver version in the bottom right hand corner...



Real-time Chart Recording

MadgeTech loggers are typically used for standalone logging, where the logger is started in the software, disconnected to record, and later reconnected to stop the device and download the data. In...

Tags: real time chart recording software


Real-time Dataset Closed and Disappeared

MadgeTech 4: When logging in real-time, data uploads to the Datasets folder automatically. After starting a logger, a real-time graph opens by default. To open a closed real-time graph, go to the Data...

Tags: closed dataset dataset disappeared graph closed


Will the RFOT or ThermAlert still record if the PC is off?

The data logger will continue to record if the PC is off. After re-establishing communication with the Software, the recordings will update. If there is missing data in the readings, use the Stop and...

Tags: recovering data rfot thermalert wireless


No FontFamily Error in Windows 7

One of last month’s Windows updates can cause an error in Windows 7 that looks something like this:  No FontFamily element found in FontFamilyCollection that matches current OS or greater:...

Tags: element fontfamily fontfamilycollection windows 7 windows7sp1


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