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MadgeTech Job Opportunities

 

Do you have talent and a great work ethic? We would like to hear from you!
MadgeTech continues to grow and with that new opportunities are created along the way. If you are looking for a thriving technology driven environment and wish to build a career, contact us today.

Check this page frequently for updates, thank you.


Customer Service Representative

Post Date: February 24, 2017
Type: Full Time
Start Date: Immediately

Salary: TBD
Location: US -New Hampshire - Warner
Experience: See Below

MadgeTech, Inc., a leader in data logger technology, is seeking an individual with a “Can Do” attitude to work in a fast paced, challenging, team oriented environment. A full-time position is available for a highly motivated individual to contribute to the growth by serving as a principal link between the company and customers.

Position Title Customer Service Representative - Receptionist

Responsibilities: 
  • Operate multi-line telephone system to answer, screen and forward calls, take messages, and provide  information
  • Confer with MadgeTech customers by telephone or in person in order to provide information about products and services, create accounts, or to obtain details of customer inquiries
  • Accurately enter Sales Orders received by phone, email, fax and Sales team via MRP
  • Contact MadgeTech customers to respond to inquiries and follow-up on sales orders
  • Keep records of MadgeTech customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as corrective action
  • Determine charges for products/services requested and arrange for payment terms
  • Follow through to ensure that appropriate changes are made to resolve customer inquiries
  • Review backlog regularly to ensure accuracy and work with necessary departments to release order hold discrepancies
  • Interface with some aspects of the organization including accounting, manufacturing and sales
  • Perform in a timely manner other job related duties, specific projects and tasks, as assigned by management
  • Ensure process export compliance planning by reviewing US Export Regulation changes to determine impacts on company

 Key Competencies:

 Ability to perform a multi job function with high attention to detail

  • Self-Starter
  • Organized and able to multitask
  • Adapt well to a fast pace ever changing environment
  • Portray a positive, supportive attitude
  • Ability to work creatively with strong problem solving skills and ability to manage multiple, changing priorities and demands
  • Strong analytical skills required to resolve issues and problems with a minimal amount of supervision
  • Excellent internal and external customer service skills

 Some college preferred or 2- 3 years’ experience in related field, MRP experience a plus

 MadgeTech, Inc. located in Warner, NH designs, manufactures and distributes data loggers to a global market. MadgeTech offers a pleasant working environment with excellent benefits and competitive salary commensurate with experience.

 Please email your resume to jobs@madgetech.com


Senior Graphic Designer

Post Date: February 24, 2017
Type: Full Time
Start Date: Immediately

Salary: TBD
Location: US -New Hampshire - Warner
Experience: See Below

MadgeTech, Inc., is a worldwide leader in data logger technology. Established and based in Warner New Hampshire, MadgeTech engineers and manufactures all products right here in the heart of NH and sells data loggers and accessories in over 100 countries worldwide!

The MadgeTech Marketing Team is seeking an experienced Senior Graphic Designer who is eager to work in a fast paced, challenging, team oriented environment. This full-time position requires a highly motivated individual that can take the lead on a multitude of creative levels. Responsibilities will include designing all brochures, documentation, advertising, product photography, product packaging, trade show materials, web graphics and additional elements to support software interface design and product labeling. The person in this role must be a creative and resourceful problem solver and will be a key contributor in the presentation and perception of the MadgeTech name. As a team lead, this person will ensure that brand guidelines are continually developed, maintained and enforced for all projects.

The Senior Graphic Designer reports to the Marketing Director and collaborates with other marketing team members to execute tasks in order to achieve company-wide goals. The MadgeTech marketing department collectively creates and maintains a library of support and promotional materials to be translated, published and distributed in domestic and foreign markets.

It is critical that the Senior Graphic Designer be organized, competent and able to manage a combination of creative and administrative tasks with minimal supervision, in a timely manner.

Knowledge and Experience:

Creativity and Design – Must possess exceptional creative talent capable of quick execution and professional presentation. Minimum of 4 years' experience in-house graphic design, including document layout, logo design, branding and imagery. A focus on advertising design or brand development a plus.

Web Technologies – Working knowledge of web facing content management systems such as Magento and Wordpress. Moderate coding experience with HTML, CSS, Javascript, mobile web technologies and responsive design required, as well as SEO fundamentals and optimization. Experience with PHP programming a plus but not required.

Video and Media – Basic knowledge of media production, communication, and dissemination techniques and methods. Experience with video capture, editing and publishing a plus.

Sales and marketing - Knowledge of principles and methods for branding, presenting, promoting, and selling of products or services. Familiarity with primary marketing channels and results analysis.

Language and Writing - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Creative or technical writing experience a plus.

Technical aptitude – A comfortable level of experience using and adapting to new software tools and the ability to interpret technical specifications and product information.

Organizational Skills – Along with attention to detail, having the ability to record, track and organize all materials in a consistent manner. The right candidate will demonstrate the aptitude and desire to maintain or devise processes that enable others to easily find and consume material.

About You:

  • You are experienced, confident, creative and able to manage your time to maximize efficiency and meet deadlines
  • You work well in a fast paced environment with the ability to multi-task and switch gears quickly
  • You are well organized and a self-starter who is willing to learn and develop new skills
  • You are detail oriented, have a professional attitude and are reliable
  • You welcome challenge and a blank canvas
  • You welcome collaborative critique to achieve the best end result
  • You are proficient in the Adobe Suite of graphic design tools, Excel, Word, and PowerPoint
  • You are familiar with HTML / web development and can build upon that skill set as needed
  • You are a team player who welcomes job diversity to reach departmental goals
  • You are a problem solver with a "How can we?" attitude
  • You are looking for a successful, progressive career where your strong work ethic is rewarded

If all of this describes you, please submit your resume for review, we would like to meet you!

*All applicants will be required to present a professional, polished portfolio of their best work to be reviewed and used as a basis for consideration.

MadgeTech, Inc. located in Warner, NH designs, manufactures and distributes data loggers to a global market. MadgeTech is an equal opportunity employer and offers a pleasant working environment with excellent benefits and competitive salary which will commensurate with experience.

This is a full time in-house position, remote access or telecommuting is not an option.

Please email your resume to margo@madgetech.com.

Calibration Technician

Post Date: February 24, 2017
Type: Full Time
Start Date: Immediately

Salary: TBD
Location: US -New Hampshire - Warner
Experience: See Below

MadgeTech, Inc., a leader in data logger technology, is seeking an individual with a “Can Do” attitude to work in a busy, challenging, team-oriented environment. A full-time position is available for a highly motivated individual to work as a technician in the RMA department.

Tasks

  • Routine maintenance on customer owned devices keeping each order separate, in some cases following specific customer requests and instructions.
  • Calibrate data loggers.
  • Follow MadgeTech specifications, work orders, and reports in order to determine materials requirements and assembly instructions.
  • Disassemble, and reassemble mechanical systems, label, install components, units, subassemblies, wiring, and assembly casings, using rivets, bolts.
  • Position, align, and adjust components, cables, devices and electrical parts to facilitate wiring and assembly.
  • Drill and tap holes in specified equipment locations to insert or mount control units, and to provide openings for elements, wiring, and instruments.
  • Inspect and test wiring installations, assemblies, and circuits for resistance factors and for operation; and record results.
  • Mark and tag components so that stock inventory can be tracked and identified.
  • Report problems or issues to Team Lead.
  • Maintain a clean and orderly work area to facilitate production activities.
  • Perform other tasks such as, training assistance, as requested by supervision / management; be willing to work overtime as necessary and authorized.

 

MadgeTech, Inc. located in Warner, NH designs, manufactures and distributes data loggers to a global market.  MadgeTech offers a pleasant working environment with excellent benefits and competitive salary commensurate with experience.

Please email your resume to jobs@madgetech.com.


Technical Support Representative

Post Date: February 24, 2017
Type: Full Time
Start Date: Immediately

Salary: TBD
Location: US -New Hampshire - Warner
Experience: See Below

MadgeTech, Inc., a leader in data logger technology, is seeking an individual with a “Can Do” attitude to work in a busy, challenging, team-oriented environment.. A full-time position is available for a highly motivated individual to provide frontline support for MadgeTech products via email, phone, and the LiveChat system. Maintaining customer satisfaction through technical support and customer service interactions is crucial.
Note: this is not an internal "Help Desk" position

Tasks
  • Assist MadgeTech customers by telephone or electronically, providing technical information and troubleshooting for proprietary MadgeTech hardware and software.
  • Respond to Technical Support emails addressed to support@madgetech.com, info@madgetech.com, sales@madgetech.com, etc.
  • Respond to Technical Support inquiries through LiveChat.
  • Assist Sales Representatives with technical applications and product recommendations, and take over any direct technical support through sales channels.
  • Train customers on the use of MadgeTech data loggers, accessories and software.
  • Keep records in ERP of MadgeTech customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Identify weaknesses in product documentation and write knowledgebase articles and/or coordinate with marketing to have documentation created.
  • Identify weaknesses in MadgeTech software and add bugs/software requests to internal software site.
  • QA and testing for MadgeTech products and software.
Applicants must possess excellent problem solving and critical thinking skills.

Correct grammar and an understanding of customer service etiquette are essential, both over the phone and through email or other written correspondence.  Applicants should be very proficient working with Windows, Microsoft Office, and the ability to learn new software packages and tools quickly. The applicant will also need to develop a thorough technical understanding of the entire MadgeTech product line. Experience in a technical support position is preferred.
Please email your resume to jobs@madgetech.com